Benefit centre contacts

By on Social fund 24 comments

Below are all of the latest contact telephone numbers for benefit delivery centres that process social security benefits for the UK. Simply look for the closest job centre plus office to your home address

Crisis Loan Telephone Numbers:

You should contact Jobcentre Plus on the number below if you need to apply for a Crisis Loan to cover: • living expenses • urgent rent in advance Telephone: 0800 032 7952 If you have speech or hearing difficulties you can use the following textphone number. Textphone: 0800 032 7958 Lines are open Monday to Friday, from 8.00 am to 6.00 pm.

Benefit delivery centre contact Telephone Numbers:

Sharing links are at the bottom of page


Aberdeen 0845 608 8749

Arbroath 0845 600 1506 / 0845 608 8749


Barnsley 0845 608 8560

Basildon 0845 608 8575

Bathgate 0845 608 8630

Belfast 0845 608 8770 / 0845 603 5759

Birkenhead 0845 608 8529

Bolton 0845 608 8531

Bradford 0845 608 8556

Bristol 0845 608 8597

Burnley 0845 608 8502

Bury St Edmunds 0845 608 8618


Caerphilly 0845 608 8562

Cannock 0845 608 8676

Canterbury 0845 608 8501

Carlisle 0845 608 8545

Chester 0845 608 8534

Chesterfield 0845 608 8521

Chippenham 0845 608 8621

Chorlton 0845 608 8504

Clyde and Fife 0845 608 8582

Clydebank 0845 600 1506

Coatbridge 0845 608 8645

Cosham 0845 608 8573


Derby 0845 608 8506

Doncaster 0845 608 8508

Dover 0845 608 8626


Exeter 0845 608 8564


Glasgow 0845 603 6347

Gloucester 0845 608 8624

Greenock 0845 608 8598


Hackney 0845 600 6334

Halifax 0845 608 8548

Handsworth 0845 608 8648

Hanley 0845 608 8673

Hastings 0845 608 8757

Hull 0845 608 8546

Huyton 0845 608 8535

Hyde 0845 608 8526


Ilford 0845 600 2612

Inverness 0845 600 1506


Kilmarnock 0845 608 8632


Leeds 0845 608 8590

Leicester 0845 608 8525

Lincoln 0845 608 8532

Llanelli 0845 608 8554

Luton 0845 608 8627


Makerfield 0845 377 6001

Mansfield 0845 608 8521

Merthyr Tydfil 0845 608 8552

Milton Keynes 0845 608 8573


Newcastle 0845 608 8642

Newport 0845 608 8569 / 0845 600 3018

Norwich 0845 608 8571

Nottingham 0845 608 8528


Oldham 0845 608 8523


Peterborough 0845 608 8603

Plymouth 0845 603 6095

Preston 0845 608 8524


Ramsgate 0845 608 8626

Ravenhurst 0845 608 8657


Sheffield 0845 600 1267

St Austell 0845 608 8578

St Helens 0845 608 8503

Stockton 0845 600 8643

Stratford 0845 600 0148

Sunderland 0845 608 8637


Totton 0845 608 8620


Walsall 0845 602 0206

Watford 0845 608 8583

Wellingborough 0845 609 4904

Wolverhampton 0845 600 3115

Worcester 0845 608 8665

Worthing 0845 608 8715

Wrexham 0845 600 3016


York 0845 608 8550

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24 Comments To This Article… add one

  • malcolm

    January 24, 2014 at 12:31 pm Reply edit

    cost me £3.30 on your helpline to get a £35.00 crisis loan on my mobile ,icant afford a landline..
    making money off thoes in most need stinks.why such eccessive charges ?

  • james burke

    August 6, 2013 at 12:51 am Reply edit

    Iv lost my disabilty benifet when collecting my medication what do i do???iv lost everything

  • chloe

    June 10, 2013 at 10:23 am Reply edit

    Hi is there a number I can ring for Sunderland bdc I cannot access the 0845 number as my free calls won’t use it… Is there a 0191 number??

  • Marie herbert

    May 30, 2013 at 10:46 am Reply edit

    Hi I applied for a social fund loan and sent the form bsck saying I accept what they offered me could u plesse tell me how long it will be untill its in my account thanks

  • david walker

    May 29, 2013 at 4:38 pm Reply edit

    I was wondering if you could tell me how my new claim for jobseekers allowance has still not been payed after making the claim six weeks ago,the jobcentre keeps telling me to contact benefit delivery centre but everytime i ring i get put on hold and it uses all my mobile credit.iv never been so skint,i cant afford food,im having to refuse job interviews as i cant get there,yet iv worked all my life,payed taxes and N.I contributions and some people have been on job seekers all there life,its a disgrace,im currently seeking legal advice as i shouldnt have to starve in my own country when they accept assylum seekers with open arms and give them what they want!

  • Loans Help

    May 29, 2013 at 4:50 pm Reply edit

    hi David,

    6 weeks is a long time…

    Have they given you a reason for the delay?

    If you are in severe hardship you can speed up the process, assuming that you have already provided all of the information that they will need to make a decision on your application?

    Most benefit customers are aware that it used to be possible to apply for an Alignment to Benefit Crisis Loan from the Social Fund, and that this was one of the areas if support that was targeted and removed when the new welfare reforms started to take effect on April 1st 2013.

    Not as many people are aware that whilst the Alignment to Benefit Crisis Loans were ended and the Discretionary Social fund disbanded, that a new provision was set up to try to eliminate the need for a Crisis Loan. These are called Short Term Benefit Advances and work in a similar way to the old Crisis Loans.

    The idea is that if you are unable to wait for your claim to be processed, and you or your family face a risk to your health and safety, that you can apply for payment of your benefits even before your application is processed.

    What IS odd, is that the process to deciding if you can have a Short term Benefit Advance is much shorter that the benefit claims process, however it is practically the same except that it has 2-3 MORE steps, but can be completed in 48 hours…

    Here is a quick-fire guide on applying for a STBA

    Call the Benefit Centre dealing with your application to Benefits and ask SPECIFICALLY for a “Short Term Benefit Advance “ or call a contact centre on 08456088637

  • An application is taken over the phone and passed to a dedicated team
  • The team go and find your application to Benefits and will attempt to process the claim on that day
  • If the claim CAN be processed (even if its not due to be) it will be processed and payment issued THAT DAY
  • If the clam CANT be processed fully, a clerical assessment is made as to whether your claim is likely to be accepted.
  • If your claim is likely to be accepted a STBA is considered and awarded THAT DAY
  • The Short Term benefit Advance system is discretionary, and you have to meet specific Criteria to be able eligible for a payment:

    Have recently made a new claim – or have an existing claim to any of the following benefits – Jobseeker’s Allowance, Employment Support Allowance, Income Support, Incapacity Benefit, Pension Credit, State Pension or Carers Allowance.

  • Be likely to receive enough benefit for the STBA loan to be recovered from
  • Be able to repay the loan from your benefits within 12 weeks ( this can be extended to 24 weeks, however this is in exceptional situations
  • Be able to show that if a loan is not made, that you or your family at serious risk or danger.
  • Not be able to find alternative funding anywhere else.
  • Even if your STBA application is not accepted, in most cases payments of benefits can and will be made much faster than just leaving your application to Jobseekers Allowance, Income Support, Pension Credit or Employment and Support Allowance in the main process, as it will ensure that your application is looked at within days rather then weeks.

    Hope that help david?

    Feel free to come back for any additional help

  • Lauren

    July 15, 2012 at 10:35 am Reply edit

    Ive just had a baby, I need to get a cot for him and wardrobe and draws for his clothes, I also need a steriliser yor his bottles which type of loan can I apply for.

  • Lee Ridler

    June 7, 2012 at 1:28 pm Reply edit

    hi i applied for a budgeting loan which was on the 11th of may and was granted it on the 16th and i sent off the decleration form on the 17th, how long will it take to be paid in roughly???


    June 7, 2012 at 12:58 pm Reply edit


  • Social Fund

    June 11, 2012 at 5:59 pm Reply edit

    Sorry this is not something that we are able to advise on

  • lauren

    May 14, 2012 at 10:44 pm Reply edit

    hi i live in aberdeen and iv just downloaded a budgeting loan form but dont no where to send it can anyone help?

  • Social Fund

    May 16, 2012 at 9:09 am Reply edit

    I would suggest that yout take it to your local JC+ office and get a receipt when handing it over, as A LOT of forms ore getting lost due to office moves.

  • catherine

    May 2, 2012 at 8:12 am Reply edit

    great thank you so much for all the help and phone numbers i got and the problems i had are now sorted

  • francoise

    March 30, 2012 at 3:07 pm Reply edit

    i am visiting friends in egypt and it is very hard to contact clyde and fife about my benefits as i am in a difficult situation having my benefit stopped and having no money does anyone know if they have a email address ?

  • Gemma

    March 14, 2012 at 10:45 am Reply edit

    Hiya I live in Norwich , my postcode is nr3 3lt ,does any one know the telephone number for budgeting loans ,I’ve sent my application over a week ago and not heard anything as yet , I just want to make sure they have received it , thanx

  • christine mckever

    March 6, 2012 at 8:20 pm Reply edit

    thank you you’ve been a great help

  • christine mckever

    March 5, 2012 at 2:01 pm Reply edit

    hi i applied for a budgeting loan in november so that i could secure a house for me and my daughter i keep getting told i have been accepted but when i send the letter back i get told you’s havent recieved it then i get told i.ll get another letter through to take to the job centre but i never got it i think its ridiculous that the number i have to call them no longer works and i can not find the correct number anywhere could someone tell what is happening because i feel like i am getting messed about.

  • Social Fund

    March 5, 2012 at 6:09 pm Reply edit


    Can you tell us JUST THE FIRST BIT of your post code so we can find the office dealing with your application?

  • christine mckever

    March 6, 2012 at 1:10 am Reply edit

    g23 thank you

  • Social Fund

    March 6, 2012 at 10:49 am Reply edit

    Hi Christine,

    It seems that they have changed the number, and not published a new one?!? Try 08456088582 (this is the latest benefits number for the Clyde & Fife benefit centre ) they should be able to put you through…

  • andy

    May 4, 2012 at 10:49 am Reply edit

    I had A Loan 2 weeks ago got told It would be Paid in On the 5 Of May

  • loraine

    January 3, 2012 at 7:32 pm Reply edit

    hi what if i owe crises loan and need go in my country? how i pay rest?

  • Social Fund

    January 4, 2012 at 10:20 pm Reply edit

    Call debt management in your area- the number can be obtained via the normal social fund telephone number

  • miss louise leadbetter

    December 1, 2011 at 11:16 pm Reply edit

    when will i get my loan

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