Social fund times

For those that want to know when the best times to call the social fund are, we have designed a quick reference chart based on the success we have had with calling the social fund for a crisis loan or budgeting loan sections at different times of the day.

This guide is aimed at those who want to call for a crisis loan, and are in need of help on the same day- but if you want to check the progress of a paper application, as a general rule you will wait for a much shorter time if you call early on a Tuesday, as opposed to midday on a Monday or on a Friday at any time from 10:00!

This graph represents the number of calls that were answered within 10 minutes, a different times each day.

time Monday Tuesday Wednesday Thursday Friday
9:00-10:00 11 18 16 14 7
10:00-11:00 12 20 15 11 10
11:00-12:00 9 13 15 10 6
13:00-14:00 4 7 5 2 1
14:00-15:00 5 8 4 6 4
15:00-16:00 11 15 9 11 6
16:00-17:00 17 22 15 15 17

The time for the social fund are:

Open at 8:30

Last payment at 4:30 ( most offices)

lines CLOSE AT 5:00 (no payments/ applications after 4:30 will be paid the next day)

The overwhelming feeling that we came away with was that the best time to contact the social find for a crisis loan over the phone was between 8:30 and 945 on a Tuesday, during this period our wait time was the shortest and we also found that the 7 social fund decision makers that we spoke to seemed to be a little more accepting of our reasons for calling and this resulted in a shorter call time and also a higher than usual percentage of applications that we made being successful.

What we took away from this was that like everyone else, these guys are pressured and have pre assessed opinions of the people that they speak to and thinking about it- it does make more sense that the genuine callers to the social fund would call first thing in the morning if they were truly in crisis.

I mean if I was faced with not eating and having to spend a day or two with no electricity of gas then I would try sorting it out as soon as I possibly could- conversely, if I were just “trying t on” after spending too much on a night out, then I would probably call around lunch time or early afternoon , once I had slept off my hangover!