Local authority support

Where the local authority has outsourced welfare support any organisations and information will be held on this and associated pages above.
If the local authority are directly involved in welfare support through a contact address and / or number this is provided here, along with the circumstances under which the details should be given out.
Local authority Support offered Referral / Contact details
Birmingham City Council Local Welfare Provision
This scheme will not provide cash but will provide items & support in the event of a crisis.
Signpost the customer to the website www.birmingham.gov.uk/LWP
Solihull MBC Local Welfare Provision
This scheme will not provide cash but will provide items & support in the event of a crisis.
Signpost the customer to e-mail: localwelfareprovision
(select hyperlink for full e-mail address)
or to the website: www.solihull.gov.uk/benefits

Clothing, bedding etc.

Any known organisations providing support in this area will be listed below.
Organisation / Support offered Eligibility Referral / Contact details
CHASE – a local charity supplying free recycled furniture. Solihull residents experiencing financial hardship. Services will need to make a referral on behalf of the customer by e-mailing:
dtodd@solihull.gov.uk or razor661@hotmail.com
Birmingham City Mission
Starter Packs for homeless people and residents moving into their own accommodation, e.g. beds, wardrobes, drawers, settees, kitchen utensils, duvets.
Must have supporting letter from key worker Signpost the customer to call: 0121 643 4324
Solihull Churches Action on Homelessness (SCAH)
Home Starter Packs
Solihull residents experiencing financial hardship and at risk of being homeless. Services will need to make a referral on behalf of the customer by filling in a request using the
starter-pack-monitoring-form
SIFA Fireside 18+ Telephone Lee Harris on 0121 766 1700

Community banking, loans, grants etc.

Organisations providing this kind of support will be listed below also refer to the DPTDebt Advice page for those in debt.
Organisation / Support offered Eligibility Referral / Contact details
Solihull Independent Living
Disability Facility Grant: a grant to repair, improve or adapt your home.
Must be living in Solihull area on a low income and have a disability and require adaptations or repairs to live an independent life. Signpost the customer to call: 0121 717 1571
Age UK – Linking People
Brokerage service and discretionary grants for people aged 50 and over.
Plus: Winter Warmth Service – all ages.
Customers must be over 50 and experiencing financial hardship. Signpost the customer to call: 0121 705 3588 or e-mail:
linkingpeople@ageuk
(select hyperlink for full e-mail address)
North Birmingham Credit Union
Loans, Christmas Club and Savings
None specified Signpost the customer to call: 0121 350 8883 or e-mail:
Hilary.sams@nbccu.org.uk
Charis Grants
Fuel Poverty
Grants to clear fuel debts.
These schemes offer grants to people struggling to pay for their consumption of gas and electricity. Signpost
Customers, or representatives of money advice agencies, can enquire about financial assistance by calling 01733 421 021 or by e-mailing: admin@charisgrants.com
Solihull MBC
Care Leaver Grant
Young people in Solihull aged under 21 (or under 25 if in education) leaving care. Signpost the customer to telephone the 16+ Team on 0121 788 4283 or e-mail:
dbishton@solihull.gov.uk

Food banks, food cards etc.

Trussell Trust
Search for local food banks via the Trussell Trust website; note that this site is best viewed in Firefox (Right click on the link, copy shortcut, paste into Firefox).
Foodbank Referral Service

Where the district has an agreement in place with Trussell Trust or other organisation to use a foodbank referral service for customers.
Known local foodbanks
Organisation / Support offered Eligibility Referral / Contact details
Birmingham City Mission Must have supporting letter from key worker Signpost the customer to call: 0121 643 4324
FoodCycle Birmingham (Nechells)
Cooked meals and some fruit and bread to take away.
Open Sundays at 2pm
Nechells Baths
Nechells Park Road
Nechells
Birmingham
B7 5PD
Birmingham residents. Signpost customers to the website or to e-mail: birmingham@foodcycle.org.uk
Helping Hands – Christian Renewal Centre
Food Parcels(restricted to 3 in a 12 month period)
Must be living in the Solihull area and experiencing financial hardship. Services will need to make a referral on behalf of the customer.
Telephone Ashley Keymer 0121 711 5309 or see www.renewalcc.com
Nechells POD / Food vouchers available during normal office hours
Vouchers can be redeemed on:
Mondays between 12 noon and 2.30pm at St Matthews Church, 63 Wardlow Road Nechells B7 4JH
Fridays between 12.30pm and 2.30pm at The Salvation Army Centre, Gladstone Street, aston B6 7NY
Live in Nechells Telephone Noran Flynn 0121 675 4279
Balsall Heath Church Centre / Food parcels given
Help Point open on Thursdays from 10.00 until 12.00
Referral letter
(please contact for more information)
Telephone: 0121 771 0464
SIFA Fireside / Food parcels available for single homeless people between 9am and 12pm at SIFA offices on Liverpool Street (B9 4DY). 18+
Homeless
Referral letter is requested if the individual is working with an outside agency.
Telephone Lee Harris on 0121 766 1700

White goods

Any known organisations providing replacement or help with white goods (Fridge/freezer etc.) will be provided below. housing / homeless pagefor related support and information.
Organisation / Support offered Eligibility Referral / Contact details
     

Citizens Advice

Find the address and contact details for local Citizens Advice via their website.
Where a specific local service is offered by CA for those in crisis this will be listed below.
Support offered Contact details
Welfare Benefits & General Advice
All general enquiries are assessed via an introductory interview to understand the customer’s particular needs, what type of support they require and who is best placed to deliver this support. Customers are connected with different advisors or agencies according to their needs.
Debt Advice Service –specialist debt advice service to help residents re-negotiate their debt and budget.
Signpost the customer to call their local centre:
Chelmsley Wood
0121 779 6707
Solihull
0121 705 2212
Shirley
0121 744 3238
Benefits Advice Line – a hotline for customers to find out how they will be affected by benefit changes Signpost the customer to call 0121 788 6523

Other welfare support

Other types of support not listed in the categories above or on existing DPT pages:
Support offered Contact details
DWP information regarding vulnerable customers Vulnerable Customers Hub
Organisation / Support offered Eligibility Referral / Contact details
Accord Group
Floating Support Services.
Living in South or West Birmingham Further Information
Fuel Poverty
Charis Grants
Grants to clear fuel debts.
These schemes offer grants to people struggling to pay for their consumption of gas and electricity. Signpost
Customers, or representatives of money advice agencies, can enquire about financial assistance by calling 01733 421 021 or by e-mailing: admin@charisgrants.com
Out of Hours Emergency Support – Solihull
Children & Adult Social Services Emergency Duty Team
Where a child or adult is at risk of abuse, harm or danger to themselves or others. Telephone 0121 605 6060 or contact the police on 0345 112 5000
Balsall Health Church Centre (Help Point)/ Support with Benefits, Housing, Debt, Neighbourhood Policing,and Anti Social Behaviour. None Telephone Debbie Agard on 0121 440 1138