Local authority support

Clothing, bedding etc.

Organisation / Support offered

Eligibility

Referral / Contact details

Where the local authority has outsourced welfare support any organisations and information will be held on this and associated pages above.
If the local authority are directly involved in welfare support through a contact address and / or number this is provided here, along with the circumstances under which the details should be given out.
Local authority Support offered Referral / Contact details
Dudley Metropolitan
Borough Council,
Council House,
Priory Road,
Dudley. DY1 1HF
There will be two forms of awards under this scheme. No cash will be given. Crisis Awards
Cover situations where a household has insufficient resources to meet an urgent need that poses an immediate and substantial risk to their health and safety or that of their dependants. These awards provide short term access to essential items i.e. food, heating, lighting, clothing, white goods and furniture.
More info:
Community Care Awards – Are intended to help vulnerable people live independent lives to remain and/or become integrated within their community. providing a range of standard items such as beds, bedding, furniture or white goods. More Info:
• An application can be submitted via the following ways:
• Online application form at: TBC
• By telephone: 0800 9230 383 or 01384 813510 Mon – Fri 9am to 5pm Except Bank Holidays
• A referral via an advocate, agency or statutory authority acting on the applicants behalf;
• In case of an Out of Hours Emergency (For adults or children at risk of harm, abuse or neglect): Ring 0300 555 8574.
Sandwell Metropolitan
Borough Council,
The Council House,
Oldbury.
B69 3DE

Tel: 0121 358 2200

Exceptional Hardship cases – these awards provide short term access to essential items i.e. food parcels, heating, lighting, travel
See More info
Planned Support – providing a range of
standard items such as,
furniture or white
goods.
See More info
All customers will have to report
to West Bromwich Community
Church Foodbank, Victoria
Street, West Bromwich.
Referrals will be sent to a central team for decision of award.

A referral to a neighbourhood
office.

Walsall Local Authority
Civic Centre,
Darwall Street, Walsall, WS1 1XU
There are two forms of support under this scheme. Ordinarily cash awards will not be granted.
Walsall Crisis Support Scheme – Crisis Awards
cover short term access to essential items. For example – food, heating and clothing. For overview of Crisis Awards Scheme see
which also includes Eligibility Criteria and Out of Hours Service.
Walsall Crisis Support Scheme – Community Care Awards are planned support. For example -provision of bed, bedding, utensils, something to sit on. Additional items as necessary including White goods, carpets/curtains, Access to hospital. For overview of Community Care
• In person to First Stop Shop Reception, Civic Centre, Darwall Street, Walsall, WS1 1XU
• By telephone on Telephone Number 0300 555 2856
• By post to: Benefits Services, Walsall Council, Civic Centre, Darwall Street, Walsall, WS1 1XU• Via application form, either on-line, by post or in person
Wolverhampton City Council
Civic Centre
St Peter’s Square
Wolverhampton
WV1 1SH
There are two forms of support Wolverhampton Crisis Support Scheme – Please note that provision will not include cash or support towards fuel costs. Crisis Awards cover situations when there is not enough money to meet the cost of an item or service, which cannot be met from another source. See Wolverhampton City website for Eligibility Criteria and more information.

Wolverhampton Crisis Support Scheme- Community Care Awards provide a range of standard items including second hand furniture or White goods. See Wolverhampton City website for Eligibility Criteria and more information.

• By Telephone 01902 558400
(There are freefones in the Civic Centre if customer does not have access to a telephone)
• Online

(Wolverhampton LA will be closed on 1 and 2 April 2013 for Easter Break)

NB. The service is virtual and there will be no face to face service at the Civic Centre.
• By Telephone 01902 558400
(There are freefones in the Civic Centre if customer does not have access to a telephone)
• Online

Organisation / Support offered Eligibility Referral / Contact details
Marbles.
Sandwell.
2 year residency
and receipt of
benefit.
Following an award of
support, the local authority
will arrange for the provider to
contact customers to arrange
an appointment.
Community Transport.
Sandwell.
2 year residency
and receipt of
benefit.
Same details as above.
Loaves and fishes.
Sandwell.
2 year residency
and receipt of
benefit.
Same details as above.
Community banking, loans, grants etc.
Organisations providing this kind of support will be listed below
Castle and Crystal Credit Union Limited.
25 New Street,
Dudley,
DY1 1LT
a52 Tel: 01384 815771
Website: www.castleandcrystal.co.uk
6 Towns Credit Union
382 High Street,
West Bromwich,
B70 9LB.
a12 6 Towns has 30 collection
points across the borough in schools, libraries, community
and children’s centres.
Tel: 0121 553 3110
Fax: 523-2743
Website:
http://www.sixtowns.co.uk
Sandwell Financial Services.
(Black Country Housing Ass)
134 High Street,
Blackheath,
B65 0EE
a22 Telephone: 0121 561 1969.
Fax: 0121 559 0040

Website:  www.bcha.co.uk

Walsave Credit Union
Bloxwich Branch
181 High Street
Bloxwich
WS3 3LH
a32 Enquiry Line: 01922 653310
Monday to Friday – 9.00 to 17.00
Saturday – 9.00 to 13.00

Website: www.walsave.com

Walsave Credit Union
Walsall Branch

(Based within Walsall Town Hall)
Lichfield Street
Walsall WS1 1UZ
a12 Enquiry Line: 01922 653310

Monday and Tuesday – 9.00 to 17.00
Wednesday – 9.00 to 12.00
Thursday – 9.00 to 17.00
Friday – 9.00 to 16.00
website: www.walsave.com

Wolverhampton Credit Union
73 Worcester Street
Wolverhampton
WV2 4LE
a22 Tel: 01902 572340
Website: www.wolfsavingsandloans.co.uk

Food banks, food cards etc.

Trussell Trust
Search for local food banks via the Trussell Trust website; note that this site is best viewed in Firefox (Right click on the link, copy shortcut, paste into Firefox).
Foodbank Referral Service

Known local foodbanks

Organisation / Support offered Eligibility Referral / Contact details Dudley Borough.

Brierley Hill Project.
South Street,
Brierley Hill,
DY5 2RR.

Opening Hours:
Monday to Friday
10am to 4pm.
  Refresh.
The Broadway,
Dudley.
a22 a23 Take a Break.
St. Paul’s Church,
Lower Gornal.
a32 a33 C.A.T. Community Ironing Team Shop,
59 Halesowen Rd,
Netherton,
DY2 9PY.
Opening Hours:
Mon, Wed and Fri
10am to 2pm
a33 Community Zona @ ZION Church
Little Cornbow,
Halesowen,
B63 3AJ.
Opening Hours: Tues 1pm to 3pm and 7.30pm – 9pm
Fri 1pm – 3 pm
a33 St. Johns URC Church.
St. Johns Road,
Stourbridge,
DY8 1EH.
Opening Hours:
Mon, Weds and Fri 10am to 12pm
a33 Lookout Project,
Commonside,
Pensnett.
Opening Hours:
Mon, Thurs and
Fri: 1.30 to 3.00
a33 Sandwell Borough
West Bromwich
Community Church.

Victoria Street,
West Bromwich,
B70 8EX.
a32 Agencies: Age Concern, CAB Black
Country Connexions, Sure Start and
Sandwell Welfare Rights Team.
Holy Trinity Church,
Church Hill Street,
Smethwick
B67 7AH
Opening Hours:
Tues and Fri
1.30pm to 4pm
http://smethwick.foodbank.org.uk/ Breaking Bread,
Priory Family Centre
a32 http://www.priorynursery.org.uk The Church at Junction 10
Wolverhampton Road
Walsall
a32 You will need to obtain a food voucher via Jobcentre Plus or an alternative community based organisation.
Junction 10 Foodbank website
The Good Shepherd
The Methodist Centre
24 School Street
Wolverhampton
WV1 4LF
Food bag for those with no cooking facilities and/or meal, washing facilities Tel: 01902 39955 / 422218
Referral and/or signpost
Mon, Tues, Weds, Fri and Sun
Morning Service – Showers / clothing / laundry
Accommodation search Monday to Friday 11.00 to 12.00
Afternoon Service – Food distribution / clothing / showers 2.00 to 3.30pm
Thursday and Saturday Soup Kitchen 2.00pm
Heath Town Food Kitchen
New Testament Church of God, Harvest Temple,
173, Wednesfield Road, Heath Town,
Wolverhampton
WV10 0EN
a32 www.ntcgharvesttemple.org.uk
Soup Kitchen – Every other Thursday 12.00pm to 3.00om

White goods

Any known organisations providing replacement or help with white goods (Fridge/freezer etc.) will be provided below. housing / homeless page for related support and information. Organisation / Support offered Eligibility Referral / Contact details Marbles,
Sandwell.
2 year residency
and receipt of
benefit.
Following an award of support, the
local authority will arrange for the
provider to contact customers to
arrange an appointment.
Community Transport.
Sandwell,
2 year residency
and receipt of
benefit.
Same details as above. Loaves and fishes.
Sandwell.
2 year residency
and receipt of
benefit.
Same details as above.

Citizens Advice

Find the address and contact details for local Citizens Advice via their website.
Where a specific local service is offered by CA for those in crisis this will be listed below.
Support offered Contact details Dudley Citizens Advice Bureaux give free, independent, impartial and confidential advice and information on a range of subjects including Benefits, consumer rights, debt and money advice, family and relationships, legal issues and employment. CAB outreach services are offered in many community locations across the Borough of Dudley – see website for details Dudley Citizens Advice Bureaux. Marlborough House,
11 St James’s Road,
Dudley,
DY1 1JG. Tel: 01384 816 222
Email: dudleybureau@dudleycabx.org
Sandwell Citizens Advice Bureau, gives
free, independent, impartial and
confidential advice and information on
range of subjects including Benefits,
consumer rights, debt and money advice,
family and relationships, legal issues and
employment.
CAB outreach services are offered in
many community locations across the
Borough of Dudley – see website for
details.
Sandwell Citizens Advice Bureau.
22 Lombard Street,
West Bromwich,
West Midlands,
B70 8RT.
Telephone: 0121 558 8500
(Advice Line – 0121 500 2703)
Fax: 0121 553 6027.
Website: www.citizensadvice.org.uk

There are local offices in 5 towns
outreach services are offered in many community locations across the Borough of Sandwell.

Citizens Advice Bureaux give free,
Independent, impartial and confidential
advice and information on a range of subjects including Benefits, consumer rights, debt and money advice, family and relationships, legal issues and employment.
Walsall Citizens Advice Bureau (CAB)
139 -144 Lichfield Street
Walsall
WS1 1SE
Tel:01922 700600
Website Walsall CAB
Citizens Advice Bureaux give free,
Independent, impartial and confidential
advice and information on a range of subjects including Benefits, consumer rights, debt and money advice, family and relationships, legal issues and employment.
Wolverhampton Citizens Advice Bureau (CAB)
26 Snow Hill
Wolverhampton
WV2 4AD
Tel:01902 572200 or Advice Line 01902 572006