Applying for a Crisis Loan is usually done over the telephone using your local Social Fund telephone number, however, depending on your particular crisis it may be appropriate to make a paper application.

In some circumstances Crisis Loan applications can be taken over the telephone in an interview that will take around half an hour, at the end of this time your application will be assessed by the person that you were speaking to whilst you are on hold and if awarded – the amount  that can be paid to you will be sent to your local Jobcentre Plus office for collection as a Giro that you can take to exchange for cash at you nominated Post Office that day.

Generally you will be able to apply over the phone for any immediate disaster, or unforeseen loss of income- however may need to provide further information if your application relies on an application for money to secure a property ( Rent in advance) and you may be asked for a valid tenancy agreement

How can I download a Crisis Loan application form online?

A paper Crisis Loan application is usually used when there is no immediate risk to your health and safety, and you are able to wait up to two weeks for a decision.  The online crisis loan application is EXACTLY the same as the application that you will fill out over the phone with a Decision Maker, so it may well be worth reading through the application even if you are considering applying over the phone to make sure you are ready for any questions that are asked during the interview.


Other ways to contact the Crisis Loan team

Need to get in touch with the Crisis Loan team now? Use our call connection phone numbers to speak to a member of their staff now.

Department Call Connection Phone Numbers
Social Fund 0843 506 0283
Crisis Loan 0843 509 2336
Community Care Grant 0843 509 2387
Jobcentre Appointments 0843 509 2322
Job Seeker’s Allowance Claims (New Claims & Existing) 0843 509 2383
Employment & Support Allowance 0843 509 2374
Income Support 0843 509 2374
Incapacity Benefit 0843 504 0374
Universal Credit 0843 509 2382
Universal Credit (New Claims & Appointments) 0843 509 2382
Maternity Allowance 0843 504 9433
Personal Independence Payment 0843 509 2380


Calls to the Social Fund on their direct number 0800 169 0140 are free from any BT landline (this include call/phone boxes) and also includes calls from most of the larger mobile phone networks.