Derbyshire Crisis Loans and Welfare Support

This site offers advice and call forwarding options, and we are in no way affiliated with any organisation mentioned on this website. Calls to 084 numbers cost up to 7p per minute plus your network access charge.

Local authority support

Where the local authority has outsourced welfare support any organisations and information will be held on this and associated pages above.

If the local authority are directly involved in welfare support through a contact address and / or number this is provided here, along with the circumstances under which the details should be given out.

Local authority Support offered Referral / Contact details
If this section is empty do not signpost the customer to the local authority.
Derby City Council Central website for Welfare reform – changes to benefits Derby City Council



Clothing, bedding etc.

Any known organisations providing support in this area will be listed below.
Organisation / Support offered Eligibility Referral / Contact details



Community banking, loans, grants etc.

Organisations providing this kind of support will be listed below
Organisation / Support offered Eligibility Referral / Contact details
2 Shires Credit Union (which covers the Bolsover district)

Queen’s Buildings (Annex),

Potter Street, Worksop. S80 2AE

Covers savings and loans

Whole community including people living in low income households or with poor credit history Tel no: 019090500575
Chesterfield & North East Derbyshire Credit Union

10 Theatre Yard, Low Pavement, Chesterfield. S40 1PF

Covers savings and loans

  Tel no: 01246 278833

Open: Tuesday, Wednesday, Friday and Saturday 10am – 2pm

Derby United Credit Union

5 Whiston St, Derby. DE23 8GL

Covers savings and loans

  Tel no: 01332 369641

Open: Monday to Friday 10am to 2pm

Monday Evening 7pm to 9pm

Erewash Credit Union, at Ilkeston Co-op, 2nd Floor, 12 South St, Ilkeston.

Covers savings and loans

  Ilkeston Office – 01159 329493

Open: Monday/Tuesday/ Thursday/Friday from 10:00 – 2:00 and Wednesday and Saturday from 10:00 – 12:00

Erewash Credit Union

Three Valleys House

Bramley Road, Long Eaton NG10 3SX

Covers savings and loans

  Tel no: 01159 000288

Open: Monday to Friday

Erewash Credit Union

Three branches at Ripley, Alfreton & Heanor Town Halls

Covers savings and loans

  Tel no: 01773 841400 for opening times
Manchester Credit Union (serving people in the High Peak)

Suites 17 & 18, First Floor, Building No.2, Universal Square, Devonshire St, Manchester. M12 6JH

Covers savings and loans

  Open Monday – Friday

Tel: 0161 231 5222

Money Spider Credit Union

46/48 Grove Street, Swadlincote,

Derbyshire. DE11 9DD

Covers savings and loans

  Tel: 01283 214434




Food banks, food cards etc.

Trussell Trust
Search for local food banks via the Trussell Trust website; note that this site is best viewed in Firefox (Right click on the link, copy shortcut, paste into Firefox).

Known local foodbanks

Organisation / Support offered Eligibility Referral / Contact details
Arena Church

1 Belfield St, Ilkeston, Derbyshire.


Provide food parcels

Customers must reside in Ilkeston/Heanor, Long Eaton or Langley Mill Call the food bank prior to issuing a voucher on 01159 442996
Canaan Trust

Jordan House

14 Main Street

Long Eaton. NG10 1GR

Supply small food parcels

Open to anyone over 16 years old Kevin Curtis: 0115 946903

Open: 24/7 8am until 8pm, 7 days a week.

Christ Church Methodist Church

Derby Road, Long Eaton.

Provide Food parcels

Customers must reside in Ilkeston/Heanor, Long Eaton or Langley Mill Tel no: 07950 547671

Open: Tuesday and Friday at 10:00 – 12:00

Community Church Derby

The Riverside Centre, Riverside Court, Pride Park, Derby.

DE24 8HY

Food, clothes and advice provided at Osmaston Rd Baptist Church on Charnwood St, Derby

Open to anyone over 16 years old Phil Morton: 01332 332044

Thursdays from 6pm to 8pm

Derby City Mission

25 Charnwood Street



Food parcels to cover approximately 2-3 days

Based on need The referring agency MUST phone first before instructing people to attend DCM.

John Gatt: 07570 857658

Open from 9am to 5pm Monday to Friday

Derby Refugee Advice Centre

The Gallery, 35 Queen St

Derby. DE1 3DS

Provide essential food items & toiletries

Distribute to Asylum seekers who are not in receipt of benefits (not economic migrants) Joan Stannard: 01332 347497

Open: Tuesdays and Thursday, 10am to 4pm

Derby Soup Run

Osmaston Road Baptist Church

Charnwood St, Derby


Provide soup, hot drinks, bread and blankets

Homeless of people in Derby Jackie and John Newbury: 01332 516955

Open; 365 days of the year from 9:30pm to 11:30pm

Dove Project

Osmaston Road Baptist Church, Charnwood St, Derby. DE1 2GU

Serving meals/food, distributing clothing, sleeping bags and bedding. Immediate future plans include food parcels, as well as toiletries

Based on need Ray Pickett: 07706 401756 or Dave Roberts: 07980 727581

Open Fridays 11am to 1pm

Hope Centre

City Church Derby, Curzon Street, Derby. DE1 1LH

A three day food parcel

For those who face financial difficulties because of debt, unemployment, sickness and domestic violence etc Sarah John: 01332 341189

Open on Tuesdays 1pm – 3pm and Fridays 10am – 1pm

Jake’s Kitchen

New Life Christian Centre,

Normanton Road, Derby.

DE23 6UU

Based on need Sonia Robinson: 01332 349056

Open Mondays and Fridays, 6:30pm to 8:30pm

Long Eaton and Sawley Foodbank

c/o St Johns Church, Canal St,

Long Eaton NG10 4GA

Supplying 3 days of balanced meals

For people and families in crisis Philip Waller or Norman Thomas: 07950 547671

Open: Tuesdays 10 – 12 and Fridays 10 – 12

Manna House

Kirk Hallam, Ilkeston. DE7 4NU

Provide Food parcels on Monday, Wednesday and Friday

Customers must reside in Ilkeston/Heanor, Long Eaton or Langley Mill If unable to attend Kirk Hallam, please call 01159 193559 as assistance may be help.
NC Fusion

182 Peartree Road, Derby

DE23 8NQ

Food distributed to East European families including Roma

Needs assessment is carried out prior to distribution, 6 months of support before cut off point Shameem Malooq:

01332 344582

Open: Wednesdays at 12 noon

Padley Centre

3 Becket Street

Derby DE1 1HT

Emergency Food Parcels

For anyone aged 18+ who is suffering extreme hardships Helen Repton: 01332 331280

Open: Monday to Friday 8am to 3pm. Wednesday 8am – 12pm, Saturday 10:30am to 2pm, Sunday 12:30pm to 4pm

People’s Kitchen

Boyer Street Community Rooms, Off Abbey St, Derby. DE23 3UE

Provider Wholesome fresh food

Suggested donation £2 per plate Lisa Bonnet: 07562 727306

Served the last Monday of the month

Persian Cultural Association

110 Osmaston Road, Derby DE1 2GD

Based on need Saloomeh Ghavami: 01332 298605

Open: Tuesday

Prophets Pot

All Nations for Christ Church, Walbrook Road, Normanton, Derby. DE23 8RY

Free meals – see referral/contact details

Includes clothing giving away when available

Based on need Frances Cooper: 01332 768043

Free evening meal at 6pm every first Saturday of each month. Free breakfast at 9am every second Saturday of the month. Free take-away every third Friday of the month.

Refugee Services at the British Red Cross

7 Liversage St, Derby. DE1 2LD

Provide food

Based on need Guy Freeman: 01332 525423

59 Ray St, Heanor.

Provide food parcels

Customers must reside in Ilkeston/Heanor, Long Eaton or Langley Mill Staff should telephone before sending the customer to Salcare and a proof of benefit letter signed & stamped with the office details should be issued to the customer.
Salvation Army – Shirebrook

Food parcels

Based on need Tel: 01623 748634

Open: 8:30am till 12:30

Sandwich Run – Near Mansfield Library

Provide sandwiches

Based on need Tel: 01623 642238

Open: 8:30am – 9:30pm


St Alkmund’s Church, Kedleston Road, Derby DE22 1GU

Based on need John Prestwich: 01332 223800

Open: Friday 10am to 12 noon

Sunday Lunch

St Peters Church, St Peter’s St, Derby DE1 1NN

Based on need Lesley Kitson: 01332 360790

Open: second Sunday of the month at 4pm



White goods

Any known organisations providing replacement or help with white goods (Fridge/freezer etc.) will be provided below
Organisation / Support offered Eligibility Referral / Contact details
Lighthouse Charity – White goods & Furniture It is not free; there is a small charge for those on a low income. View website for nearest centre Lighthouse Charity



Citizens Advice

Find the address and contact details for local Citizens Advice via their website.
Where a specific local service is offered by CA for those in crisis this will be listed below.
Support offered Contact details
Derby Citizens Advice

Debt, Legal and Benefit advice

Tel no: (Calls cost 7ppm + network charges)
0844 4111 444 – telephone advice
Belper CAB, 103 Bridge St, Belper. DE56 1BA Tel no: (Calls cost 7ppm + network charges)
0844 375 2712
Chesterfield CAB, 6 – 8 Broad Pavement, Chesterfield. S40 1RP Tel no: 01246 209164
Ilkeston CAB, The Albion Centre, East St, Ilkeston. DE7 5HW Tel no: (Calls cost 7ppm + network charges)
0844 375 2712
Matlock CAB, 29 Bank Road, Matlock. DE4 3NF Tel no: (Calls cost 7ppm + network charges)
0844 275 2712
North East Derbyshire CAB, 126 High St, Clay Cross. S45 9EE Tel no: (Calls cost 7ppm + network charges)
0844 848 9800
Customer Self Help Leaflets  



Other welfare support

Other types of support not listed in the categories above:
Support offered Contact details
Organisation / Support offered Eligibility Referral / Contact details

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