liverpool welfare provision

Liverpool and Merseyside

This site offers advice and call forwarding options, and we are in no way affiliated with any organisation mentioned on this website. Calls to 084 numbers cost up to 7p per minute plus your network access charge.

Local authority support

Where the local authority has outsourced welfare support any organisations and information will be held on this and associated pages above.

If the local authority are directly involved in welfare support through a contact address and / or number this is provided here, along with the circumstances under which the details should be given out.

Local authority Support offered Referral / Contact details
Halton Borough Council

Advice & Benefits page

Halton’s plans for their Discretionary Support Scheme are at the draft stage.
Support will normally be via food parcel or payment direct to a supplier for other items.
To be confirmed
Knowsley Metropolitan Borough Council

KMBC Residents page – links to Council Tax, Housing, Financial etc.

Further information on the Emergency Support Scheme Please call 0151 443 3200 or 0800 408 2014.
Service available 9:30 to 4:30 Monday to Friday from 2/4/13.
No out of hours service.
Liverpool City Council

Current information on Benefits & Grants

Changes to Council Tax from April 2013

Local Welfare provision. Citizens support scheme.

There will be 2 types of award, Home Grant award and an Urgent needs award.

The call centre will be open Monday – Friday 8am – 8pm.

0151 225 3053 from 2nd April 2013.

Sefton MBC

Advice & Benefits page

Limited Provision to include:
Completion of an on-line application form from LA website
Support to help complete is available at the two One Stop Shops
Help is only for vulnerable adults and families and LA will consider how this will be given.
Application Forms will be available on LA website

Sefton has two One Stop Shops

1. Stanley Road, Bootle,

2. Lord Street, Southport

St Helens Council To be confirmed To be confirmed
Wirral Metropolitan Borough Council Further Information on the Wirral Local Welfare Assistance Scheme for on-line applications to Local Welfare Assistance. This address is not yet operational.
If on line is not possible the applicant can be advised to phone the call centre on 606 2233 during normal office hours and an operator will complete the form on their behalf.



Clothing, bedding etc.

Any known organisations providing support in this area will be listed below.
Organisation / Support offered Eligibility Referral / Contact details
Asylum Link Merseyside

Jumble sale for clothing & bedding on Wednesday afternoons. These items are free to destitute asylum seekers and refugees.

Free support for asylum seekers & refugees.

Open Monday to Thursday 9am – 4pm

Asylum Link Merseyside
7 Overbury Street,
Liverpool L7 3HJ
tel. 0151 709 1713
fax. 0151 709 1734
T.A.N.G.O stock good quality clothing, kids stuff, baby items, toys, books, CDs etc at very reasonable prices.   Tango Shed, Park Street, Haydock, WA11 0BG

01744 607 388



Community banking, loans, grants etc.

Organisations providing this kind of support will be listed below
Organisation / Support offered Eligibility Referral / Contact details
Mersey Money
Information on Credit Unions in the area, including Halton, St Helens, Southport.
Also links and advice to help with debt and other financial matters.
  How to find your local credit union.
This includes full details and contacts for each one.
British Gas Energy Trust – Offers assistance to families and individuals struggling to pay their energy debts. The trust helps by giving grants to: Clear gas and electricity debts and other priority household debts including (water/sewerage) or purchase ESSENTIAL household items. In need, hardship or other distress. Particularly those having difficulty meeting their domestic gas or electrical bills For further information or to book an appointment, contact Michael or Ryan on 01744 751380
Wirral Credit Union

Saving schemes and low interest loans.

Anyone living or working in Wirral Branches in
Wallasey – 0151 638 4332
Birkenhead – 0151 201 1051
New Ferry – 0151 638 4332

More branches are planned.

Helena Partnerships Money Matters – Services include, Welfare Benefit Advice, Help paying gas and electric bills, budgeting and debt advice, access to affordable loans, affordable home contents insurance and money management sessions. Exclusively for Helena tenants to help them make the most of their money.  



Food banks, food cards etc.

Trussell Trust
Search for local food banks via the Trussell Trust website; note that this site is best viewed in Firefox (Right click on the link, copy shortcut, paste into Firefox).
Foodbank Referral Service

Known local foodbanks

Organisation / Support offered Eligibility Referral / Contact details
Central Liverpool Foodbank
Frontline Church on the corner of Lawrence and Wellington Road in Wavertree.
Food vouchers can be obtained from Citizen’s Advice Bureaus, various children’s centres, probation services, housing agencies, Nugent Care, Merseycare and Local Solutions. Paul Edwards at Frontline Church on 0151 733 3373 or
St Helens Foodbank
The Hope Centre
Atherton St
St Helens
WA10 2DT
Food vouchers can be obtained from Citizen’s Advice Bureau, various Children’s Centres, Housing Agencies, Police, LA. Contact name/number not to be given to customers.

Janice McCloud 01744 26414

Sefton is in the process of setting up at least 3 foodbanks. They are likely to be available from the beginning of May 2013    



White goods

Any known organisations providing replacement or help with white goods (Fridge/freezer etc.) will be provided below.
Organisation / Support offered Eligibility Referral / Contact details
Bulky Bob’s Furniture World Store
Selling good quality, re-furbished furniture to low-income families.
  Liverpool City Council
127 -137 London Road, Liverpool L3
0151 207 2148
T.A.N.G.O stocks white goods (PAT tested) furniture of all kinds, soft furnishings, crockery, utensils & bricabrack.   Tango Shed, Park Street, Haydock, WA11 0BG

01744 607 388



Citizens Advice

Find the address and contact details for local Citizens Advice via their website.
Where a specific local service is offered by CA for those in crisis this will be listed below.
Support offered Contact details



Other welfare support

Support offered Contact details
Organisation / Support offered Eligibility Referral / Contact details
Health Energy Advice Team Ltd
aim to provide confidential advocacy, support, advice and information to socially and economically disadvantaged people including women who are suffering domestic violence and abuse.
  HEAT Kensington
72 – 74 Durning Road
L7 5NG
0151 263 2620

One thought on “Liverpool and Merseyside”

  1. This is @ complete outrage I have been on sanctions since ilost my job in november I lost my home registered homeless. Got myself and two kids a new home asked for help just with removal van to collect my things from my home of 13 yrs REFUSED. So lost my posessions then had to apply for large items cooker fridge. Washer. Bed bedding. REFUSED agaain. Asked careline social services for help first then you I suggest you train your staff my mp will be hearing about this its an out rage if I was a criminal just out of jail then fine but a woman with 2 kids refused I don’t know how you sleep at night ile tell you how I sleep tho on a matress on the floor with the two kids thanks to peoplw like you your scum of the earth the lot of you.

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