Where the local authority has outsourced welfare support any organisations and information will be held on this and associated pages above.

If the local authority are directly involved in welfare support through a contact address and / or number this is provided here, along with the circumstances under which the details should be given out.

Local authority Support offered Referral / Contact details
 
Oxfordshire County Council Details to follow  

 

   

Council Tax Benefit (Reduction Scheme)

Links to the relevant section of the council website.

 

Local authority Referral / Contact details
Cherwell District Council http://www.cherwell.gov.uk/index.cfm?articleid=9324
Oxford City Council http://www.oxford.gov.uk/PageRender/decCB/Council_Tax_occw.htm
South Oxfordshire District Council http://www.southoxon.gov.uk/services-and-advice/council-tax-and-benefits/benefits/work-out-your-benefit/how-it-all-worked-out/wh
Vale of White Horse District Council http://www.whitehorsedc.gov.uk/services-and-advice/council-tax-and-benefits/benefits/council-tax-benefit
West Oxfordshire District Council http://www.westoxon.gov.uk/living/benefitchanges.cfm

 

     

Clothing, bedding etc.

Any known organisations providing support in this area will be listed below.
Organisation / Support offered Eligibility Referral / Contact details
The Gatehouse Helping Oxford Homeless community
Food, clothing and bedding, shelter
Drop-in during opening times – Mon to Thurs 5pm to 7pm, Sun 3pm to 5pm (25+ age groups)
  St Giles Parish Rooms, 10 Woodstock Road, Oxford, OX2 6HT
The Salvation Army, Oxford
Food, Advice, Local Charity connections, Clothing / Bedding / Signposting
  South Oxford Christian Centre, Wytham Street, Oxford, OX1 4TW
North Oxfordshire CVS
Furniture, bedding
8:30 to 2PM daily
Open access, no referral necessary Unit 14, Lower Cherwell Street, Banbury, Oxon OX16 5AY
01295 267741
Katherine House Hospice, Banbury
Clothing, Bedding, Furniture
Open access, no referral necessary Calthorpe Street , Banbury, Oxon, OX16 5EX
01295 262973
banburyfurniture@khh.org.uk

 

     

Community banking, loans, grants etc.

Organisations providing this kind of support will be listed below,
Organisation / Support offered Eligibility Referral / Contact details
National Debtline
Free confidential and independent advice on how to deal with debt problems. Budget advice, factsheets, sample letters for creditors online and telephone helpline.
National 0800 808 4000 – Mon to Fri 9am to 9pm and Sat 9.30am to 1pm
www.nationaldebtline.co.uk

Email via the website
Stop Loan Sharks
You can report someone anonymously who maybe a loan shark
National 03005552222
Email reportaloanshark@stoploansharks.gov.uk
Money Advice Service
Free, unbiased money advice to everyone across the UK – online or over the phone. Online health check, budget planner.
National www.moneyadviceservice.org.uk
0300 500 5000 – Mon to Fri 8am to 8pm and Sat 9am to 1pm
CAP (Christians against Poverty)
Debt Advice and money management course
National 0800 328 0006
https://capuk.org

 

     

Food banks, food cards etc.

Trussell Trust
Search for local food banks via the Trussell Trust website; note that this site is best viewed in Firefox (Right click on the link, copy shortcut, paste into Firefox).
Foodbank Referral Service

Known local foodbanks

Organisation / Support offered Eligibility Referral / Contact details
Foodbank Abingdon
Food parcel. Referrals are made by agencies such as doctors, social workers and the local Citizen’s Advice Bureau, who have registered with the food bank. Vouchers are then passed on to people they think are in need
For those who they identify as being in need Two locations:
Christchurch, Northcourt Rd, Abingdon, OX14 1PL and
35 Ock Street, Abingdon, OX14 2DY
Contact is Jenny Corps
01235 867454
foodbank@cca.uk.net
Foodbank Bicester
Food parcel. Referrals are made by registered organisations inc GP, CAB, Local Charities, Churches, Council etc who issue a voucher
For Bicester and surrounding villages only. Customers can have up to 3 parcels. They have a list of what they give depending on the number of people in the family Contact is Janet Ray
01869 346915
bicesterfoodbank@yahoo.co.uk

Methodist Church, Sheep St, Bicester, OX26
01869 240671
Foodbank Didcot
Food vouchers are provided which can be used to collect food parcels at Didcot Baptist Church
Referrals are made by a statutory or voluntary agency who has registered with the Didcot Emergency Foodbank, for individuals or families in Didcot who find themselves unable to purchase food due to crisis Contact Anna Nichols
Church Office, Baptist Church, 43 Wantage Rd, Didcot, OX11 0BS
01235 813187
Anna.Nichols@didcotbaptist.org.uk
Foodbank Oxford
Issue emergency food for vulnerable claimants. They only issue non-microwaveable foods.
Referrals from statutory and non-statutory agencies. St Francis Church, Holloway. Oxford. OX3 7JP
Asylum Welcome Food Cupboard, Oxford
Issue emergency food for vulnerable Asylum seeker and refugee claimants. Very limited stocks. Essential groceries, with seasonal fruit and vegetables when possible.
Call Asylum Welcome to see if they are able to help / to make an appointment before referring Asylum Welcome, Unit 7, Newtec Place, Magdalen Road, Oxford, OX4 1RE
01865 722082
a.w-visiting@asylum-welcome.org
Food Bank Banbury
Food Parcels
Referrals by JCP, GPs and Social Services Peoples Church, Horsefair, Banbury, Oxon, OX16 0AA
01295 661301
West Oxfordshire Food Bank, Witney
Food Bank
Will be advised of opening times when initial phone call made
Needs referral by telephone in the first instance and then when appt. made, must issue letter to customer Elim Church, West End, Witney
Jo 07789128803 or, if unable to get through Janice on 01993 706866
     
     

 

     

White goods

Any known organisations providing replacement or help with white goods (Fridge/freezer etc.) will be provided below.
Organisation / Support offered Eligibility Referral / Contact details
Emmaus Oxford
Cheap, second-hand furniture for help with homeless. Also drop in centre.
Can be referred by self or charity organisations by accessing website and completing form 171 Oxford Road, Cowley, Oxford, OX4 2ES
01865 402073
www.emmausoxford.org/index.html

 

   

Citizens Advice

Find the address and contact details for local Citizens Advice via their website.
Where a specific local service is offered by CA for those in crisis this will be listed below.
Support offered Contact details
Oxford CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Monday to Friday
95 St Aldates, Oxford, OX1 1DA
08444 111 444
www.caox.org.uk/oxford
Abingdon CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Monday to Friday
The Old Abbey House, Abbey Close, Abingdon, OX14 3JD
08444 111 444
Fax. 01235 537050
admin@abingdon.cabnet.org.uk
Banbury CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Monday to Friday
26 Cornhill, Market Place, Banbury, OX16 5NG
08444 111 444
Witney CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Monday to Wednesday, and Friday
The Old Print House, Marlborough Lane, Witney, OX28 6DY
08444 111 444
Chipping Norton CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Wednesday to Friday
31 High Street, Chipping Norton, OX7 5AD
08444 111 444
Bicester CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Monday to Friday
The Garth, Launton Road, Bicester, OX26 6PS
08444 111 444
Kidlington CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Tuesday and Thursday
Exeter Hall, Oxford Road, Kidlington, OX5 1AD
08444 111 444
Wheatley CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Mondays
United Reformed Church, High Street, Wheatley, OX33 1UF
08444 111 444
Carterton CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Tuesday and Thursday
RAF Brize Norton Outreach, Flat 17, Ely Close, Carterton, OX18 1JA
08444 111 444
Shipton Under Wychwood CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Fridays
Wychwood Health Centre, Meadow Lane, Shipton Under Wychwood, OX7 6BW
08444 111 444
Wallingford CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Tuesday and Friday
The Bullcroft, High Street, Wallingford, Wallingford, OX10 0BX
08444 111 444
Didcot CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Monday to Friday
Dales, 9-15 High Street, Didcot, Oxfordshire, OX11 8EQ
08444 111 444
Woodcote CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Fridays
The Community Centre, The Old School House, Reading Road, Woodcote, RG8 0QY
08444 111 444
Watlington CAB
General Advice on a wide range of issues including law, housing, benefits, employment, money etc.
Call to make appointment at local office
Thursdays
Watlington Parish Office, 1, Old School Place, Gorwell, Watlington, Oxfordshire, OX49 5QH
08444 111 444

 

     

Other welfare support

 
Support offered Contact details
   
Organisation / Support offered Eligibility Referral / Contact details
Oxfordshire Floating Support Service
Provide support for people experiencing difficulties in sustaining their accommodation, Mental Health issues, Drug and alcohol use, ex offenders, and domestic violence. Aged 16 or over.
Self referral or through organisations. 2 organisations deliver this service:

Connection, The Pathway Building, Dunnock Way, Blackbird Leys, Oxford OX4 7EX
01865 711267

Stonham, 213 Barnes Road, Oxford. OX4 3UT
01865 335334

LASARS Partnership
A joint working protocol with 3 providers. Thames Valley Probation & Oxford Health and Lifeline act as gatekeepers for all referrals to drug and/or alcohol services acting as a single point of contact.
Includes self-referrals and those from criminal justice system. Also deal with referrals to residential rehab programmes. The Old Music Hall, 106-108 Cowley Road, Oxford, OX4 1JE
01865 403261
O’Hanlon House, Oxford
Provides Emergency Accommodation and resettlement programmes for up to 56 homeless people aged 22 and over. During the day, up to 100 people can access their Day Services, which are available by referral. They also provide a separate Resettlement Floor by referral.
Drop in for night shelter, referral for resettlement floor from organisations who deal with homelessness. PO Box 177, Luther Street, Oxford, OX1 1SF
01865 304600
Julian House, Oxford
Provides a base for which homeless people can move into independent accommodation. For age 22+ with a day centre and a resettlement floor offering settled accommodation via referral process.
Access via referral agencies only, for example O’Hanlon House Crown House, 193 Cowley Road, Oxford, OX4 1UT
Beacon Centre, Banbury
Hot drinks, simple snacks and other help
Mon-Thu 10am-12.15pm
Open to 18s and over The Beacon, St Mary’s Centre, Horsefair, Banbury
07814 446131
BYHP, Banbury
Drop in, emergency accommodation for young people, help in moving into work
Mon – Fri 9 – 5pm
Young people 2 Chandos Close, Banbury OX16 4TL
01295 259442
West Oxfordshire Single Homeless Pathway (WOSHP) / St Mungo’s
A 27 bed semi independent housing scheme, split across six accommodation projects, which opened in October 2010. Of the 27 beds in the scheme, 19 are reserved for young people between the ages of 16 to 25 years, with the remaining eight for older people with support needs. The projects are based in Witney, Carterton and Chipping Norton.
A team leader and six specialist staff support clients with issues around substance use, mental or physical health, help them move on into different accommodation and encourage them to realise their full potential. Age 16-25 or older if additional support needs
Age 16-25 or older if additional support needs
Referrals are through the West Oxfordshire District Referral Coordinator
West Oxfordshire District Referral Coordinator
01865 721329
St Mungo’s, Oxford
A ten bed residential treatment service for homeless men and women managed by St Mungo’s since November 2010. This is in partnership with substance use provider SMART CJS, whose staff supply day to day keyworking and psychological interventions for clients, and engage with local medical practitioners around the prescribing element of the service. A St Mungo’s Move On worker works closely with clients and keyworkers to ensure the client’s resettlement fits with their treatment plans and their recovery aspirations
Recovering homeless substance abusers Referral is via SMART Community Drugs and Alcohol team
01865 403151
St Mungo’s, Oxford
Seven self-contained flats for people who have worked towards becoming abstinent from drug use prior to moving in. and a shared house, providing housing and support for seven clients with substance use issues. Clients are encouraged to cook and eat communally and build relationships with other housemates. Before they become residents, clients sign an agreement to address their substance misuse
Recovering homeless substance abusers Referrals via the Oxfordshire Services manager
01865 721329
Broadway, Oxford
A range of help to people to address antisocial behaviour and leave the streets including housing, detoxification, employment, medical services and benefits advice. No Second Night Out pathway is one solution that means we can assist people with nowhere to go to have a roof over their head quickly and easily
Frequently acting on reports from the public, local businesses and partner agencies. Broadway assertively contact people living on the streets, addressing needs that are often multiple and complex Annie Parish / Jaffa Holland
01865 244931
outreach@broadwayoxford.org
Aspire Oxford
Run social enterprises in Oxfordshire. These businesses create work placements, training and employment opportunities. All Aspire enterprises deliver fully commercial services from grounds maintenance to textiles and furniture recycling
For people facing severe disadvantages such as homelessness, substance misuse and offending Aspire Oxford, St. Thomas School, Osney Lane, Oxford, OX1 1NJ
01865 204450
info@aspireoxford.co.uk
The Gatehouse Oxford
A drop-in cafe providing food, shelter and company to Oxford’s homeless and poorly housed population with an open door for anyone who is 25 or over. Also provide newspapers, books and a warm and quiet environment, up-to-date advice and information, with free access to the internet. The clothes store is open for half an hour from 6 pm.
Open Monday – Friday 5.00-7.00 pm, Sundays 3.00-5.00 pm.
Open to everyone who accepts the need for reasonable behaviour. Andrew Smith; Kirsty Davidson
St Giles Parish Rooms, 10 Woodstock Road, Oxford, OX2 6HT
Shelter Oxford
Independent Housing Advice service. Weekly advice sessions in Cowley or Oxford city centre.
Drop in, or call Telephone Service: Advice helpline on 0808 800 4444 (Monday to Friday, 8am-8pm or Saturdays and Sundays, 8am-5pm) Templars Square Customer Service Centre, 2-3 Bank Court, Templars Square, 129 Pound Way, Cowley, OX4 3XH
Tuesdays, 9am-5pm

St Aldate’s Customer Service Centre, St Aldate’s Chambers, 109 St Aldate’s, Oxford, OX1 1DS
Thursdays, 9am-5pm,

BCHA “One Foot Forward” project Oxford
24-hour fully-staffed 20-bed facility. Prevent homelessness in young people, and reduce the number of young people who sleep rough through tailored support. Empower young people and hep them make positive choices about their futures by promoting quality of life, independence and inclusion. Support them to successfully move on from the hostel
Young people aged 16-25 Call 01865 794410. At Iffley Road, Oxford.
Oxfordshire Welfare Rights
Offer training and support for advisers throughout Oxfordshire, representation at Tribunal, undertaking case work by referral, and enabling workers in the voluntary and statutory sector throughout the County to keep up to date with changes in Social Security law as well as engaging in campaigns and monitoring exercises
Call to discuss / book appointment Dawn Floyd, Oxfordshire Welfare Rights, Underhill Circus, Oxford, OX3 9LS
www.oxfordshirewelfarerights.org.uk/home.html

01865 744165