Social Fund Crisis Loan Number

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Finding the correct telephone number to call you local benefit delivery centre™ Social Fund Section so that you can apply for help can be difficult. Recently the DWP have changed their website structure and it is almost impossible to find the correct 0845 or free 0800 telephone  number for your area.

The CL Number

0800 0327952this is the New number

*****The GOVERNMENT social fund Scheme ENDED ON 1/4/13- CLICK FOR DETAILS OF *****


Calls to the Social Fund are free from any BT landline (this include call/phone boxes) and also includes calls from most of the larger mobile phone networks.

An application will typically take around 30 minutes and at the end of the call the person that you have been speaking to ( The Jobcentre Decision Maker) will , as it sounds, be making the decision on making a payment or not.

If it is decided that you are eligible for a  help, in most cases you will be given a choice as to how you want to be paid. you can collect a GIRO or have a DIRECT PAYMENT into your bank account, either of these will be dealt with on the same day.

One of the more difficult things to come across on the internet is the actual telephone number so that you can call and make an application, when we started this project we decided that what we were going to try to do is to offer a sort of support forum to those that wanted to get in touch with the jobcentre and make an application for help.

of all of the things that we have found, by either looking at the main sites or trawling through leaflets and handouts from the powers that be, actually coming across the correct crisis telephone number has been by far the most difficult. We are not sure if the new design of the DWP website is intended to make it difficult to claim but by golly are we sure that this is exactly what it does!

The telephone number is actually buried 7 pages deep and in such a way that when you search with GOOGLE you are very unlikely to actually find the telephone number anyway, and by the time you have tracked it down you may not need to call  about your crisis anayway!

Thats why we have decided to publish the telephone number on this page
Rapid Advice

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162 Comments To This Article… add one

  • sharon

    April 22, 2014 at 12:42 pm Reply edit

    i have been sanction i have 5 children can i get any help asap

  • danny

    March 22, 2014 at 10:23 am Reply edit

    I find esa very frustrating to deal with I am a 26 year old man with mental health problems I am struggling to survive on a day to day basis I applied for a emergency short term benefit advance yesterday Friday the 21st I explained im not eating at all ive lost 7kg in weight and its got to the point where its making my mental health even worse they said they would ring me yesterday but they never then when I spoke to someone they said I will get a phone call on the Saturday the 22nd which I thought they would be close and I was right there close now because of this im left on my own with no food without food I can’t take my medication I have no electricity or gas I have nobody to turn to im feeling really low because of this I really don’t know what to do wiyh myself you should give people hope then take it away from them I was depending on that phone call now I just fill let down

  • Sinead

    March 10, 2014 at 9:38 am Reply edit

    i am currenly on ssp due to problems at work and get it monthly, i am so broke at the minute and can barley aford to feed myself or my son, is there any financial help for people on ssp

  • julie jones

    February 17, 2014 at 4:09 pm Reply edit

    my child tax credits has been stopped as an over payment has been made so they stopped my child tax credits till the 6th of april my ESA that i get every fortnight goes on my exsisting loans my council tax my water and my credit union loan i have no money out of my ESA and needed my child tax credits to live on for me and my daughter i have to survive on 20 pound aweek and can not manage is there any thing i can do please help us

  • chantelle

    December 3, 2013 at 10:37 am Reply edit

    I got sanctioned on the 27th of november and got a txt on the 22nd november saying my budgeting loan will be in my bank but will I still get it because I have now been sanctioned

  • nick

    August 18, 2013 at 12:21 am Reply edit

    Ok… I am confused… It is called a crisis loan and a short term benefit advance and they both are now the same thing and have different numbers????

  • tracey

    July 23, 2013 at 6:36 am Reply edit

    have crisis loans ended if so how r people going 2 manage.

  • sean

    July 21, 2013 at 9:27 pm Reply edit

    Just wanted to know if I can receive any help when changing benefits from incapacity to ESA, Have to wait a week and totally skint thanks sean

  • Admin

    July 24, 2013 at 4:44 pm Reply edit

    hi Sean,

    Call the benefit centre dealing with your claim and ask for a SHORT TERM BENEFIT ADVANCE- these can be paid on the same day.

  • kirsty

    June 25, 2013 at 2:13 pm Reply edit

    hi does anyone have a number for budgeting loans that i can ring off my minutes on my mobile?i cant do 0845 numbers no credit

  • Kirsty

    June 13, 2013 at 7:52 am Reply edit

    I was getting jsa then had to stop my claim and go on ESA for 2 weeks due to a operation my money isn’t going to be sorted out for at least another 2 weeks iv just been paid my child tax credits and will get my child benefit but the tax credits needs to go to my rent and the other for my children how am I supposed to keep my house running with no money and there is 4 of us living hear HELP

  • Admin

    June 13, 2013 at 7:15 pm Reply edit


    You need tp apply for a short term benefit advance, these are payments that are supposed to be made in 24-48 hours whilst your benefit claim is processed.

  • stacey

    June 10, 2013 at 3:22 pm Reply edit

    im 5 months pregnant i applied for esa nearly a monthago i recieved 40 pounds last week wich i ha to pay as rent i have no money to live on whats so ever i sentmy sk notes off i recieved a letter to sat u did not get my sik notes and i will not recieve money until u recieve new onces , what am i supposed to live on until then just starve myself and my baby what help is this

  • Kaylee harmon

    June 7, 2013 at 6:19 pm Reply edit

    Helo to whom it may concern I recieved my income support in my Barclays account and a web site on the Internet which I have checked and never heard or seen nor understand any of the contents. I know the site is bogus and they have stolen a code which has some thing to do with my benifits the information and title i have written down but am not sure what to do because I have no money now to support me and my 3 children my electric ,gas ,food and my child has also missed out of her trip which I had to pay the school this evening am I liable for a crisis loan

  • Loans Help

    June 8, 2013 at 9:02 am Reply edit

    What is the name of the site? we would suggest that you spoke to the police/ your bank

  • paula

    May 29, 2013 at 11:04 am Reply edit

    I completed my claim on Tue 28/5/13 and i have ages to wait til i sign on and recieve my jsa, i currently have no money to keep me until then. How do i apply for a crisis loan to help me?

  • shane

    May 13, 2013 at 3:17 pm Reply edit

    what are you supposed to do if you have no money then ?
    And i signed on on friday when do i get my money pls?

  • Richard

    May 13, 2013 at 10:32 am Reply edit

    Hey, I have my benefits paid into my mother account, because I am on ESA and unable to manage my money very well, but She gave me my money in cash to me, I travelled back home yesterday on the coach and left my wallet on it, I’ve contacted their lost and found and its not been handed in. I have no money now, and the Crisis loans have shut down, who do i contact for help?

  • Loans Help

    May 24, 2013 at 9:24 pm Reply edit

    You will need to apply to your local authority- or you could speak to family?

  • tracy urquhart

    May 3, 2013 at 12:00 pm Reply edit

    what is the number to speak to someone about your budgeting loan

  • julie

    April 30, 2013 at 1:45 pm Reply edit

    hi me and my partner have just split as we are being evicted due to rent arrears and he wants to move away, unfortunately that means me and my 2 children now have no where to live. I have talked to the council and nothing can be sorted until next week as my advisor will be off for the rest of the week even though i’ve given them the details of a house that only wants 400 pound upfront for the rent and a 100 pound deposit. would it be possible for me to apply for rent in advance even though im not claiming income support at the minute as not sure if my partner has cancelled the previous claim of jsa he was claiming for us, as hes just started working and not around when the phonelines are open to contact anyone.
    thanks for any help you can give

  • suzanne

    April 17, 2013 at 7:24 pm Reply edit

    Iv just been sanctioned, i have appealed the jobcentres decision and filled out hardship form but no-one has told me when i would find out what the next decisions are. I dont know what to do as i live alone, have 65p emergency gas, hardly any food and no money to get to get anymore I am in crisis. Would i be accepted for a social fund crisis payment ?

  • Emma

    May 10, 2013 at 1:05 pm Reply edit

    Hey Suzanne, I used to work for The DWP. You are eligible to apply for a crisis loan whenever, they will then make a decision. If you are sanctioned however they will not offer a crisis loan to you at all. If your sanction is for longer than a 2 week week period (15 days or more) then you can apply for hardship. Which you can do at your local JCP by getting an appointment made. I hope this helps. I too have claimed for JSA before and completely understand how awful it is when your’e in a situation like this. Hope all works out for you. Best of luck x

  • Loans Help

    May 10, 2013 at 1:20 pm Reply edit

    Thanks Emma

  • Loans Help

    May 10, 2013 at 4:56 pm Reply edit

    Emma, are you interested in writing for the site?

  • kerry

    April 17, 2013 at 11:21 am Reply edit

    Hi i am trying to find the right phone number for a crisis/social fund contact number?

  • Loans Help

    April 19, 2013 at 7:53 am Reply edit

    Sorry , crisis loans have ended.

  • Ellen Robinson

    April 9, 2013 at 9:52 am Reply edit

    Is the social fund still available for people to apply for grants to make home adaptions if they have a disability? i.e. an extra handle in the bathroom or a shower stool.

    If yes, what is the correct number to reach them on?

    Many thanks

  • William Atkinson

    April 8, 2013 at 9:31 am Reply edit

    Hi there I lost my Wollet on the way between doctors and chemist and I have no money and leaky to do me till next week what can I do ?

  • Social Fund

    April 12, 2013 at 5:54 pm Reply edit

    Contact your local authority, or check the conacts above for help in your area.

  • cabs13

    April 15, 2013 at 6:45 pm Reply edit

    learn to spell

  • cabs13

    April 15, 2013 at 7:18 pm Reply edit

    Sorry I did’t mean to be flippant, but you may not be understood if if you call electricity ‘leaky’! As it gives the impression you had a leak but it has now stopped!! Lecky or lekky might be better!I am sure that ‘Wollet@ is ok though.
    I was just looking at site to enquire about any financial help for ssp recipients. Looks like the answer is NO if they have stopped crisis loans.
    Still there is always ebay or gumtree. Anyone want a kitchen sink for £50.

    Good luck

  • mark hillyard

    April 7, 2013 at 11:44 pm Reply edit

    I understand ur problem jack ,I am on 8 tabs a day through panic attacks and depression ,I feel sick right now as no food and taking tabs,zopiclone and vallium don’t work anymore ,ill just have to make do and have got a work focused interview on Fri which I’m very worried about

  • stephen

    April 4, 2013 at 3:52 pm Reply edit

    hi ive had a crisis loan about a month ago ive just started getting help with my rent and i amstill behind so i had to give my land lord most of my jsa now i have nothing and dont get my next jsa till the 15th can i get a crisis loan now as ive heard it has stoped thanks

  • Social Fund

    April 5, 2013 at 8:44 am Reply edit

    Hi Stephen, crisis loans have stopped, however you may be able to get help via your local authority- did you get your housing benefit backdated?

  • coco

    March 20, 2013 at 11:04 pm Reply edit

    Hi I am on jsa and I got paid today. On the way to do my shopping I lost my wallet with my money. I now have no money for the next 2 weeks. How long do I need to wait before applying for a crisis loan and is there any steps I need to take to raise my chances of being awarded a crisis loan?

  • Antonia

    March 15, 2013 at 11:55 am Reply edit

    FirStly I am disgusted after being declined a ccg for not having a social worker or have came out of prison?! I have had 3 reviews including 1 by the irs and still been declined. I have just moved to a house with 2 children with no flooring and hardly any furniture! I’m stuck because I don’t have anyone to help us and no one seems to be bothered that kids getting splinters and feelin unwell can anyone help?? Please

  • lucy nelson

    March 11, 2013 at 2:23 pm Reply edit

    My ex partner claims ESA, he moved back into my address in janaury I called the job centre and told them that I’m at university so I am NOT entittled to any benefits however my ex partner will be moving back into my address to be help out with our baby. He had previously used my address as a care of address while he was trying to aquire his own tenacy however due to the fact he suffers from severe epilepsy that has not been possible as he needs to be somewhere people know and understand his condition as he suffers apena when he fits which is not only scary but also dangerous. The job center suspended his benefit as we apparently didn’t tell them he was moving back in??? Anyway 2 weeks after they suspended it they are saying to call social fund and get a crisis loan however they have added my (previous) debt to his and said because he lives here they cannot issue a payment and to call social services, but social services have said their hands are tied and cannot do anything. I have been supporting him with the remainder of my student loan, however I also have to pay bills, gas, travel costs, electric, tv lincence, nursery fees, course fees, book and printing costs, court fines etc and it has now got to a point where MY money has run out, I don’t get enough money for 3 people to live off and I am not yet in receipt of child tax credits so except for my student loans which are paid 3 times a year, I basically get £20 a week which is ok when its just me and my son to provide for but the little bit of student loan I had left for emergencies has now run out, my ex partner has no way of aquiring any cash and neither do I and to be honest I think its ridiculous that a single mother (single in having no partner) has to support the babies dad because the benefits he’s entittled to have been stopped. Surely there is something tha can be done? We are now facing the next 2 weeks or more living off next to nothing, because my son comes first, I don’t get my next loan for another 3-4 weeks and my ex partner’s claim is still suspended while they await a decision, its been like this for past 2 weeks and seems like it will continue for the forseeavle future, surely someone can help him?

  • lauren

    February 20, 2013 at 4:10 pm Reply edit

    i applyed for a budgeting loan and was approved i recived the letter back to sign and send bak the day the letter came i was late to sign on so i nw have to make a rapid reclaim will this affecrt the decsion of the loan ??

  • rebecca wynn

    February 8, 2013 at 10:14 am Reply edit

    Hi there I posted my declaration off so I could receive a Cris loan Tuesday afternoon could you please tell me when I would receive payment? Thank you

  • josh

    December 22, 2012 at 2:19 pm Reply edit

    I’m 22 and have been homeless since june.. I’ve tried all means available to rent a room. Its a catch 22 situation, I can’t get a room without a deposit and I can’t get rent in advance without having a room, besides the fact no landlords want too accept dss anymore, they don’t want too hand out a pre tenancy agreement, I’m finding it impossible and have run out of friends sofa’s to sleep on, when I did manage to find someone willing to speak to crisis loan, the job center employee told me that because I’ve been homeless for so long I’m not vulnerable and not eligble for over the phone rent in advance, by the time the form has been processed it will be too late… How do I get around this, and how much do they offer for rent in advance because I cant work out my price limit on a room?

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