Sure Start Maternity Grant

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In order to financially assist families that are welcoming a new child, the UK Government has instituted the Sure Start Maternity Grant. This grant is a one time payment in the amount of £500 which is to be used to help cover the costs of having a new baby. It can also be used in situations where a family is adopting a baby.

Who Is Eligible For A Sure Start Maternity Grant?

To be eligible for the grant, an applicant must be currently receiving Government Income Support, Employment Allowance or Jobseeker’s Allowance. Applicants may also be eligible if they are receiving the Child Tax Credit or the Working Tax Credit. The grant must be claimed within 11 weeks of the time when the baby is due or within three months after the birth of the baby. If the grant is for an adopted baby or a baby that is born through a surrogate mother, the applicant must apply for the grant within three months of the adoption or the surrogate birth.

How To Claim The Sure Start Maternity Grant

The process of claiming the grant varies depending on the area in which the applicant lives. For applicants in England, Scotland and Wales, they should contact their local Job Centre Office to request a claim form or visit the website of the Department - we are not affiliated with any organisation mentioned. for Work and Pensions to download a grant claim form. Applicants in Northern Ireland should contact their local Social Security or Jobs and Benefits Office to request a claim form.

Calling the Sure Start Maternity Grant contact number

Need to speak to a member of the Department - we are not affiliated with any organisation mentioned. for Work And Pensions or another team about your Sure Start Maternity Grant issues? Our call connection phone numbers should be able to help – get in touch with the right department by dialling one of the contact numbers below.

Department - we are not affiliated with any organisation mentioned. Call Connection Phone Numbers - we are in no way affiliated with any organisation mentioned
Maternity Allowance (Calls cost 7ppm + network charges)
0843 504 9433
Maternity Grant (Calls cost 7ppm + network charges)
0843 509 2417
Social Fund (Calls cost 7ppm + network charges)
0843 506 0283
Crisis Loan (Calls cost 7ppm + network charges)
0843 509 2336
Jobcentre Appointments (Calls cost 7ppm + network charges)
0843 509 2322
Job Seeker’s Allowance Claims (New Claims & Existing) (Calls cost 7ppm + network charges)
0843 509 2383
Employment & Support Allowance (Calls cost 7ppm + network charges)
0843 509 2374
Income Support (Calls cost 7ppm + network charges)
0843 509 2374
Incapacity Benefit (Calls cost 7ppm + network charges)
0843 504 0374
Universal Credit (Calls cost 7ppm + network charges)
0843 509 2382
Universal Credit (New Claims & Appointments) (Calls cost 7ppm + network charges)
0843 509 2382
Personal Independence Payment (Calls cost 7ppm + network charges)
0843 509 2380

Submitting The Right Documents For A Sure Start Maternity Grant Claim

To submit a claim for a Sure Start Maternity Grant, applicants must provide evidence that they have spoken to a health care professional, such as a family doctor, hospital midwife or health visitor, and received advice regarding the health and welfare of their baby. The healthcare professional will need to sign the healthcare certificate that is included on the claim form.

What To Do If A Sure Start Maternity Grant Application Is Denied

If an applicant’s claim for a grant has been denied, the applicant can request for their claim to be reviewed. This process is known as a mandatory reconsideration. If the claim is still denied after the mandatory reconsideration, the applicant can appeal the decision to an independent tribunal. Applicants should be aware of the time restrictions, as there is normally a one-month deadline in which a decision can be disputed, so it is a good idea not to delay and to seek advice as soon as possible.

Important Sure Start Maternity Grant (SSMG) details

What is an SSMG?
  • Intended to help pay for the immediate needs of a new baby, if your income is low.
  • It is a lump sum of £500 for each child and does not have to be paid back.
  • It is paid for each child in multiple births.
Eligibility The customer or partner must be in receipt of either IS, ESA (IR), Pension Credit, JSA (income-based) Working Tax Credit with a disability or severe disability element or Child Tax Credit at a rate higher than the family element.The customer or partner must:

  • be pregnant and expecting a baby within 11 weeks
  • have had a baby in the past three months
  • have a dependent child or dependent young person who is pregnant and expecting a baby within 11 weeks or who has had a baby in the past three months
  • have adopted a baby who is under 12 months old
  • have, in certain circumstances, been granted a residence order by the courts in respect of a baby who is under 12 months old
  • have been granted a parental order by the courts in respect of a surrogate birth.
When to apply From 11 weeks before the baby is due until three months after the birth, adoption, residence order or parental order.If the claimant is waiting for a decision on a qualifying benefit or entitlement, or have asked for their Child Tax Credit award to be reviewed, they must still claim within the time limits.
How to Apply and Information required To apply the claimants should complete form SF100 and return to Jobcentre PlusÂ

Details required will include verification of expected date of confinement, date of birth, adoption, residence order or parental order.

Certificate at back of claim form SF100 to be signed by GP, Hospital Doctor, Midwife, Health Visitor or Practice Nurse confirming that advice on health/welfare of the baby and, if the claim is made before the birth, on maternal health, has been received.

Appeal If the customer wants to know more about a decision or thinks it is wrong they, or someone else who has the authority to act on their behalf, can:

  • ask for an explanation
  • ask for a written statement of reasons for our decision
  • ask us to look again at the decision to see if it can be changed
  • appeal against the decision to an independent tribunal (but this must be in writing).

They can take any of the actions above, or take all of them, but they must get in touch with us within one month of the date of the decision letter.

13 thoughts on “Sure Start Maternity Grant”

  1. Hi Im in need of advice I applied for income support and ssmg on 10th November and received a letter on 13th saying I could not get ssmg as the income support payment was not in progress I phoned up n they told me to phone back as soon as I have been paid and they would ask for a reconsideration which I have done so my income support was awarded from the 10th and its now 1st dec I phoned up today and was told to ring back monday as they have to be given 2 weeks from processing it till I can do anything im 32 weeks pregnant and worried if I will get it before xmas or not as im relying on it for xmas too do u know how long I will have to wait?

  2. Hi i have the exact problem i applied for my grant 10th march 2014 and got refused on the 13th march due to my income support being delayed.. When i eventually got paid from income support i rang up to be reconsiderd and was told to write a letter and send it off which i did, but had a feeling if i dont pester them i will be left in the dark so i called again the following week and asked to be reconsiderd which the polite man done for me over the phone and said it can take up to 14 working days.. Im now 35 weeks pregnant and still waiting… I think its ridiculous how they work its a simple problem that can be dealt with in minutes instead they have us waiting weeks like the baby is going to wait for there ‘decision’ im over 29 week pregnant and im on income there for im/were entitled to a payment its that simple. They just dont seem to really care, now i have to do my baby shopping when im ready to pop! This is why i hate being on benefits! Cant wait to get back into work :)

  3. Hi there,

    I sent my sure start maternity form off last tuesday and phoned them today 18/06/2012 the man i spoke to said they had recieved it an was only awaiting a decision, how long will it take them to make this decision and process payment? will i receive it any time this week??

    thanks :)

  4. I applied for the SSMG when I was 29 weeks pregnant and was told I couldn’t recieve it until my baby was born and I was recieving my child tax credit, I then reapplied once my baby was born and my claim for tax credit had gone through I got another letter back saying I was still uneligable for it even though I was told I would be eligable for it, therefore I rang them and explained the situation the lady then advised me that it was because I hadn’t been paid my tax credits when I reapplied but as I had been paid them now and she could see that she said I would recieve the money within 2 weeks, therefore I waited the 2 weeks only to not hear anything and not recieve anything. I then rang them again and the lady on the phone advised the women I spoke to before hadn’t processed it properly and she will redo it and I would get a call within 24 hours to confirm it has been reapplied. within the 24 hours I had recieved the phone call and I was advised it had been reapplied and I would recieve it within 7 days, that was almost a week ago now and still nothing, what should I do. I am very fed up with how long it has taken my little boy is now 2 and a half months old and they say you can only recieve it up to when your child is 3 months old. what should I do now ?

  5. Hi, Thank you for all your help I have now been awarded my SSMG and will receive my payment next week. I really think the people in the contact centre should all be given the same information and some of them maybe should also be taught how to be polite to people phoning in as some of them can be quite rude.
    Once again thank you for all your help, you have been much more helpful than the people i have spoken to over the phone.

  6. I haven’t appealed against anything as far as i know. When I made my application for the SSMG I was refused due to my Income Support not being processed fully and I was told on the phone to call back as soon as my IS was sorted out (which happened to be the very next day) When I called back to let them know the woman told me it would be passed on to the SSMG team to do a reconsideration, this was on the 24th February. I have been calling them every day as I didn’t know what was going on due to conflicting information given to me over the phone. When the reconsideration was first made the SSMG team called me and told me I would receive a letter within 10 working days with a decision they have never mentioned anything about 48hours to me. 10 working days is actually today and as far as I know there is no decision been made. I am going to call back again today to find out what is going on. I would have been much quicker making a whole new application even though I have been told from the start that I wouldnt be quicker making the new claim. I feel like I should have been told from the start that there was a backlog of reconsiderations and that I would have a much longer wait that was anticipated. I don’t feel like the people that answer the calls are giving out the same or correst information as I have been calling every single day since 27th February and have been told countless different things about time limits etc.

    1. Unfortunately misinformation is rife , as guidance is not given to all at the same time so they’re all working to separate rules.

      A reconsideration is simply another look at the decision to see if it was correct, if you were turned down for not being on income support on they day you applied- then this remains a material fact and a reconsideration would not help.

      Given what you have now said, a new claim seems to be the logical next step as you are now on income support therefore this can not be given as a reason to refuse your application.

      Apply again from the date your is was awarded/today.

  7. Thanks, I have been calling every day for an update and have even been told from one person that it could take 4-6 weeks for my reconsideration to be made!!!! I am now thinking I should have made a whole new application as I received a letter back from them after just 8 days (not just working days). When I spoke to someone today they told me it would be any day but I am now starting to wonder just how big the backlog is that they have! I will keep calling every day and just hope it is done soon as i am now 33 weeks pregnant and booked in for a C section in 5 weeks and I still need things for the baby which need to be ordered etc.

    1. The decision should not take this long, you mention a reconsideration? these have a time limit of 48 hours as far as we are aware- are you appealing a decision that has already been made? and if so, have you gone as far as the IRS or is it a local review?

  8. Hi i’m wondering if anyone can help. I applied for a Sure Start Maternity Grant and was refused due to my income support not being sorted out at the time. I was told to call back when i was in receipt of income support so I did and they are now doing a reconsideration. They have been doing this reconsideration since the 24th February I have been told 10 working days until I receive a letter with the decision, it has now been 7 working days and they have still not made a decision. What are the chances of me being awarded my maternity grant now that I am in receipt of Income Support and how long will it take to get my decision and hopefully my payment?

    1. Hi,

      your chances seem good, as the qualifying criteria are pretty clear, however timescales are a little more difficult to predict- if they say 10 days then you assume 20…

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